Privacy Policy
This Privacy Policy describes how EcomHolistic ("we," "us," or "our") collects, uses, and protects your personal information when you visit ecomholistic.com or use our services.
We are committed to protecting your privacy. This policy explains what information we collect, why we collect it, and how you can control it.
Who We Are
EcomHolistic is an ecommerce search visibility agency based in the United States.
Business address: 7209 Lancaster Pike, Ste 4 #3125, Hockessin, DE 19707, US
Email: hello@ecomholistic.com
Phone: +1 (302) 307-1030
For privacy-related inquiries, email hello@ecomholistic.com with "Privacy" in the subject line.
Information We Collect
Information You Provide Directly
Contact form submissions: When you submit our contact form, we collect your name, email address, website URL (if provided), and the content of your message.
Newsletter signup: When you subscribe to our newsletter, we collect your name and email address.
Calendly bookings: When you schedule a call through our embedded Calendly widget, Calendly collects your name, email address, and any information you provide during the booking process. This data is processed by Calendly under their privacy policy (https://calendly.com/privacy).
Client engagements: When you become a client, we collect business contact information, website access credentials (as needed to perform services), and billing information as outlined in your service agreement.
Information Collected Automatically
Website usage data: When you visit our website, we automatically collect certain information through cookies and similar technologies, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and date and time of visits.
Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized usage data. You can opt out using the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout).
For full details on cookies we use, see our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
To respond to your inquiries. When you submit a contact form or book a call, we use your information to respond to your request and follow up as appropriate.
To deliver our services. For clients, we use the information provided to perform the SEO and marketing services described in your service agreement.
To send our newsletter. If you subscribe, we use your email to send our weekly newsletter. Every email includes an unsubscribe link. You can opt out at any time.
To improve our website. We use anonymized analytics data to understand how our website is used and to improve its content, structure, and performance.
To communicate about our services. We may contact you with information about our services that is relevant to your inquiry or engagement. We do not send unsolicited marketing emails to people who have not opted in.
Legal Basis for Processing (for EEA/UK Visitors)
If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:
Consent: When you submit a contact form, subscribe to our newsletter, or accept cookies, you consent to the processing described at that point of collection. You may withdraw consent at any time.
Legitimate interests: We process website usage data for our legitimate business interest in understanding and improving our website. We have assessed that this processing does not override your rights and freedoms.
Contractual necessity: For clients, we process personal data as necessary to fulfill our contractual obligations under the service agreement.
How We Share Your Information
We do not sell your personal information. We do not rent or trade your personal information with third parties for their marketing purposes.
We may share your information with the following categories of recipients:
Service providers: We use third-party tools to operate our business, including email service providers (for newsletter delivery), analytics providers (Google Analytics), scheduling tools (Calendly), and hosting providers. These providers process data on our behalf and are bound by their own privacy policies.
Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or enforceable governmental request.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Data Retention
Contact form submissions: We retain contact form data for as long as necessary to respond to your inquiry and for a reasonable period afterward for follow-up purposes, typically no longer than 24 months after last contact.
Newsletter subscribers: We retain your email address and name for as long as you remain subscribed. When you unsubscribe, we remove your information from our active mailing list within 30 days. We may retain a record of your email address on our suppression list to ensure we do not email you again.
Client data: We retain client data for the duration of the engagement and for a reasonable period afterward as required by applicable law and business record-keeping requirements, typically no longer than 36 months after the engagement ends.
Analytics data: Anonymized website usage data is retained according to Google Analytics' data retention settings, which we set to 14 months.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-out of marketing: You can unsubscribe from our newsletter at any time using the unsubscribe link in any email, or by contacting us directly.
Data portability: You can request a copy of your data in a structured, machine-readable format.
Withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.
To exercise any of these rights, email hello@ecomholistic.com with "Privacy Request" in the subject line. We will respond within 30 days.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
Right to know: You can request that we disclose what personal information we have collected about you, the sources, the business purposes, and the categories of third parties with whom we share it.
Right to delete: You can request deletion of your personal information, subject to certain exceptions.
Right to opt out of sale: We do not sell personal information. No opt-out is necessary.
Non-discrimination: We will not discriminate against you for exercising your CCPA rights.
To make a CCPA request, email hello@ecomholistic.com with "CCPA Request" in the subject line.
Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. These measures include secure hosting, encrypted data transmission (HTTPS), and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
International Data Transfers
Our website and services are based in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our website, you consent to this transfer.
Third-Party Links
Our website contains links to third-party websites and services. This Privacy Policy applies only to ecomholistic.com. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. The "Last updated" date at the top reflects the most recent revision. If we make material changes, we will make reasonable efforts to notify you, such as posting a notice on our website.
Contact
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:
Email: hello@ecomholistic.com
Phone: +1 (302) 307-1030
Address: 7209 Lancaster Pike, Ste 4 #3125, Hockessin, DE 19707, US